General Information


Decoration Options

Our decoration options are Silk screen imprint, Heat transfer (4 Color Process), Embroidery, and Engraving (on pens only).

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Screen Print: Screen printed orders are subject to a screen and setup charge per imprint color/location and running charges for any additional imprint color/ locations.  The screen and setup charges along with the running charges are listed in the imprint information of each item.

 

Ink Change: Orders that require an ink color change are subject to an ink change charge of $15.00 net.

 

Heat Transfer: Heat transfer orders are subject to a setup charge and a running charge. The setup charge and running charge will depend on the artwork, the size of the artwork and the quantity ordered. To request a quote please email the quote request along with the artwork to sales@alstar.com. Please call for more details.

 

Embroidery: Embroidery orders are subject to a Tape charge and a Running charge. The Tape charge and running charge will depend on the artwork, the size of the artwork the quantity ordered, and stitch count. To request a quote please email the quote request along with the artwork to sales@alstar.com. Please call for more details.

 

Engrave: Writing instruments that are engraved are subject to a setup charge per location and running charges for any additional locations. The setup charges along with the running charges are listed in the imprint information of each item.

Orders

No Verbal orders will be accepted. All orders must be submitted in writing. Orders can be faxed to (909)590-8628 or emailed to sales@alstar.com. Rush orders are available.

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Less than minimum: Less than published minimum on decorated orders may be accepted and subject to an additional $30.00 (V) charge. Non �Vdecorated (Blank) items will not be charged the Less than minimum fee.

 

Repeat Orders: Art work will be kept on file for a maximum of 2 years for repeat orders. Please reference previous purchase order number when placing orders. All repeat orders are subject to repeat setup charges and any necessary running charges. Repeat setup and running charges are listed in the imprint information for each item.

 

Self Promo Orders: Some products may receive a discount if they are intended for self promotion. Please call for details.

 

Overruns and Under runs: Factory reserves the right to ship 3% over or under of the quantity ordered.

 

Payment Terms: All first time orders and Pre-Paid account orders are required to be paid in full before we can start production. We only accept Visa, MasterCard, Cashier Checks, Money Orders and Wire Transfer for Pre-Paid orders. Company check may be acceptable with prior authorization, but we will need to wait for the check to clear our account before we can start production; this process may take up to two weeks. Net 30 terms are available to customers with an order history with us and on approved credit. If you would like to request Net 30 terms; you can fax your credit references to (909)590-8628 or email them sales@alstar.com; the credit application process may take up to two weeks.

Production Time:

Decorated orders will ship in 5 to 10 business days after proof approval for domestic production orders.

Rush Service Available: Click here for more details

Blank Item Orders: Undecorated (Blank) items can ship within 1 to 3 business days. Blank items may be able to ship the same day upon availability and if received before 11:00 a.m. Pacific Standard Time. Please call for details.

 

Rush Orders: Rush orders that require shipping within 5 working days will be subject to a $30.00 (V) rush charge and upon availability of production capacity. Rush service available on domestic production only. Please call for details.

 

24 Hour Rush: A 24 hour rush service is available on some of our products. 24 hour rush orders are available with a one color / one location imprint and up to 500pcs quantities only. Orders, paper proof approval and pre payment (if a pre-paid account) must be received by 11:00 a.m. Pacific Standard Time. 24 hour rush orders will be charged a rush of charge of $30.00 (V). Please call for details and availability of production capacity.

Artwork Requirement

Art Files: All artwork must be emailed to sales@alstar.com. Preferred formats are Adobe Illustrator 10.0, Coral Draw 10, or PDF. Artwork must be vectored art and all text must be converted to outlines or curves.

Art Modification: Alteration to artwork may be done depending on the type art file received from customer. Alterations will be done FREE of charge. Please call for details.

Type Set: Type setting provided FREE of charge. If we do not have the font you request we will use a similar font.

Samples and Proofs

Paper proofs, product samples and pre-production samples are available upon request.

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Paper Proof: Paper proofs will be provided FREE of charge within 1-2 business days via fax. Please reference on your order if you would prefer paper proof to be emailed and provide the email address you would like the proof sent to.

 

Pre-Production Sample: Pre-production sample proof will be subject to a $45.00 (V) Screen and Setup Charge per color/location, any necessary running charges, the cost of the item and shipping charges. Most pre-production samples will ship 2-3 business days after paper proof approval. If the sample proof is approved there will be a repeat setup charge of $30.00 (V) to print the rest of the order. Orders with any changes made to the art after the sample proof is completed will be charged a new screen and setup charge.

 

Samples: No Verbal orders will be accepted. All sample requests must be submitted in writing. Sample requests can be faxed to (909)590-8628 or emailed to sales@alstar.com. Samples are charged at 500pcs pricing. If the 500pcs pricing is $3.00net or less and you provide us with a shipper number to ship the sample with; we will send the sample at FREE of charge. Samples are non-returnable and non-refundable.

Shipping

F.O.B.: All prices are F.O.B. factory in CA.

 

Transit Time: Standard transit time is about 1-5 business days (excluding holidays) within the United Sates. Transit time will depend on the carrier used and the state the order is shipping to. Factory production time does not include transit time.

 

Shipping Methods: Orders will ship UPS ground unless otherwise specified. Customer may provide us with their own UPS or FedEx account number to use; there is no handling charge.

 

Drop Shipments: The first drop ship address is FREE of charge. A handling charge of $6.00 (V) will be charged for each additional address.

 

International Shipments: A customers UPS or FedEx account number is required for all international shipment orders. Receiver is responsible for all shipping charges, taxes, duties, and entry fees along with any other fees/charges incurred. Customer must provide us with a commercial invoice with the declared value amount.

Cancellation / Return Policy

Decorated Orders: All orders are considered firm after proof approval. Cancellation and returns will not be accepted on all decorated merchandise.

 

Blank item Orders: Non-decorated (Blank) merchandise must obtain factory authorization prior to return and must be made no later than 15 days after receipt of the shipment. There will be a 15% restocking fee for returned merchandise. Shipping charges will not be refunded and returned merchandise must be shipped back at the customers�� expense.

 

Changes: Any changes made to an order must be submitted in writing. Changes can be faxed to (909)590-8628 or emailed to sales@alstar.com. Any changes made after proof approval has been received can be accepted; but customer will be responsible for all charges (including screen and setup charges, running charges, and cost of products printed if order has already been put into production) incurred up to that point.

Trade Mark Notice

The artwork, designs and trademarks imprinted on the products displayed on this website are for demonstration purpose only. They are not intended to represent that the products are either endorsed by or produced for the owners of the artworks, designs, or trademarks.

 

** Prices and specifications are subject to change without notice.

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